By using and accessing the website having domain name www.gymbyminute.com and related software application for use on wireless computing devices such as smartphones and tablets and also for use on desktop or laptop computers under the name and style of “GYMBYMINUTE” (hereinafter referred to as “Electronic Media”) which is owned, operated and managed by the Company, You agree to be bound by the terms of this privacy policy (hereinafter referred to as “Privacy Policy” or “Policy”).
For the purposes of this Policy, wherever the context so requires, references to the terms “User(s)”, “You” or “Your”, shall mean and include the user, registered on the Electronic Media, who uses or access the Electronic Media or avails the Service(s) of the Electronic Media in accordance with the Terms of Use. The reference to the terms, “We”, “Us”, “Our”, or “Company” shall mean Leadvision Health and Fitness Pvt Ltd.
The Electronic Media offers and enables to the User certain online products, services and features on the Electronic Media (“Services”), in accordance with the terms and conditions of use/Service of the Electronic Media, as available at privacy-policy (“Terms of Use”).
This Privacy Policy shall apply to any person who visits, browses, uses or
accesses the Electronic Media or use any Services on the Electronic Media.
This Privacy Policy is an electronic record in terms of the Information
Technology Act, 2000, and rules made thereunder. Further, this electronic
record is generated by a computer system and does not require any physical
or digital signatures. This Privacy Policy is published in compliance with
section 43A of the Information Technology Act, 2000, regulation 4 of the
Information Technology (Reasonable Security Practices and Procedures and
Sensitive Personal Information) Rules, 2011 (the “SPI Rules”), regulation 3(1)
of the Information Technology (Intermediaries’ Guidelines) Rules, 2011. Any
new features and/or services that are added to Our current service at any
point in the future shall also be subject to the terms set out in this Policy.
The term, “personal information” is defined under the SPI Rules to mean any
information that relates to a natural person, which, either directly or
indirectly, in combination with other information available or likely to be
available to a body corporate, is capable of identifying such person.
The SPI
Rules, further, define
“sensitive personal data or information” of a person
to mean personal information about that person relating to:
In order to enable a User to have access to the features, benefits or Services on
Our Electronic Media, the User may require to provide certain information on
the Electronic Media which may constitute ‘personal information’ or ‘sensitive
personal data or information’ of a person under the SPI Rules. As part of the
registration process and/or in order to avail all the features, benefits or
Services on the Electronic Media, We
may collect the following categories of personal information from the User:
User’s name, email address, gender, country, ZIP/postal code, age, phone
number, location; and, in addition, at the time of the registration process
and/or in order to avail all the features, benefits or Services of the Electronic
Media, the User may also be required to provide certain sensitive personal
data or information, including bank account/card details or card information
of the User or such other information as may be required for the purposes of
availing the Services of the Electronic Media. We may, in future, include other
optional requests for information from the User to help Us to customize the
Electronic Media to deliver personalized information to the User.
BY USING AND ACCESSING THE ELECTRONIC MEDIA AND BY
AVAILING THE SERVICES OR BY OTHERWISE GIVING US YOUR
INFORMATION, YOU WILL BE DEEMED TO HAVE READ, UNDERSTOOD AND
AGREED TO THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY
POLICY AND AGREE TO BE BOUND BY THIS PRIVACY POLICY. YOU HEREBY
CONSENT TO OUR COLLECTION, USE AND SHARING, DISCLOSURE OF YOUR
INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. WE RESERVE THE
RIGHT TO CHANGE, MODIFY, ADD OR DELETE PORTIONS OF THE TERMS OF
THIS PRIVACY POLICY, AT OUR SOLE DISCRETION, AT ANY TIME. IF YOU USE
THE SERVICES ON BEHALF OF OR FOR THE BENEFIT OF SOMEONE ELSE OR
ANY ENTITY YOU REPRESENT THAT YOU ARE AUTHORIZED BY SUCH
INDIVIDUAL OR ENTITY TO (I) ACCEPT THIS PRIVACY POLICY ON SUCH
INDIVIDUAL’S OR ENTITY’S BEHALF, AND (II) CONSENT ON BEHALF OF
SUCH INDIVIDUAL OR ENTITY TO OUR COLLECTION, USE AND DISCLOSURE
OF SUCH INDIVIDUAL’S OR ENTITY’S INFORMATION. BY VISITING THE
ELECTRONIC MEDIA, YOU AGREE TO BE BOUND BY THE TERMS AND
CONDITIONS OF THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH THE
TERMS CONTAINED HEREIN, PLEASE DO NOT USE OR ACCESS OUR
ELECTRONIC MEDIA OR AVAIL ANY SERVICES ON THE ELECTRONIC MEDIA.
BY MERE USE OF THE ELECTRONIC MEDIA, YOU EXPRESSLY CONSENT TO
OUR USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION IN
ACCORDANCE WITH THIS PRIVACY POLICY
We respect your need to understand how and why information is being
collected, used, disclosed, transferred and stored. Thus, We have developed
this Policy to familiarize You with Our practices and demonstrate Our
commitment to the protection of Your privacy and Your personal information.
This Privacy Policy sets out the way in which We process Your information
when You visit the Electronic Media or use the Services in accordance with
applicable data protection laws. By accessing Our Electronic Media or availing
the Services, You agree to be bound by the terms of this Policy. It is important
that You read this Policy together with any other policies We may provide on
specific occasions when We are collecting or processing your personal data, so
that You are fully aware of how and why We are using your personal data.
This Policy supplements the other notices and is not intended to override
them.
The information contained on this Electronic Media and the personal
information collected by using/ login and or accessing this Electronic Media
are stored at a secured server. It is stated by the server service provider that
they have all the best security practices required for the server. The Electronic
Media is owned by Us and is located in India. Hence, We are bound by duty to
abide by the laws, including but not limited to, regulations, rules, circulars and
notifications governing privacy in India.
We provide this Privacy Policy to inform You of Our policies and procedures
regarding collection, storage, and processing and sharing of personal data that
We receive from Users of the Electronic Media or those with are stored or
accessed by Us at the time of availing the Services or making transactions on
the Electronic Media.
With regard to this Privacy Policy, the terms "using" and "processing"
information include, without limitation; the use of cookies; and the collection,
storage, transfer, evaluation, deletion, disclosure, management, handling,
modifying and use of personal data
This Privacy Policy applies only to personal data that You provide Us via the
Electronic Media. We reserve the right to update this Privacy Policy from time
to time to reflect any changes to Our Services. We will do this by amending the
Privacy Policy on the Electronic Media. The changes will take effect
automatically, as soon as they are posted on the Electronic Media. In addition,
We will notify all users by email if any material changes are made to the
Policy, subject to the Users’ acceptance to receive emails from Us.
This Privacy Policy is applicable to all Users of this Electronic Media. By using
the Services, registering with Us or by otherwise giving Us Your information,
You will be deemed to have read, understood and agreed to the practices and
policies outlined in this Privacy Policy and agree to be bound by the terms
hereof. You hereby consent to Us collecting, using and sharing and disclosing
Your information as described in this Privacy Policy. We reserve the right to
change, modify, add or delete portions of the terms of this Privacy Policy, at
Our sole discretion, at any time. If You do not agree with this Privacy Policy at
any time, do not use any of the services, use or access the Electronic Media or
give Us any of Your information. Any User that does not agree with any
provisions of the Privacy Policy has the option to discontinue the Services
provided by Us immediately
This Privacy Policy does not apply to any third-party website(s) and mobile
app(s). You are requested to take note that information and privacy practices
of Our business partners, advertisers, sponsors or other sites to which We
provide hyperlink(s), may be different from this Policy, Hence, it is
recommended that You review the Privacy Policy of any such third parties
before You interact with such interfaces
We may process your personal data for, including without limitation, the
following purposes
Providing Our services: We might process your personal data to provide
Services so as to facilitate the interaction and transaction of the Users. For
example, personal data is processed in order to set up your user account or
facilitate you in availing and providing specialized services/products
pertaining to personal development training. We process the following
personal data:
It may be necessary for Us to disclose Your personal data whether by law,
legal process and/or by request from public and/or governmental authorities
within or outside of your country of residence. We may also disclose Your
personal information if We determine that disclosure is necessary or
appropriate for the purposes of law enforcement, national security or to
prevent or stop any activity We may consider to be, or to pose a risk of being,
illegal, unethical or legally actionable
Some sections on the Electronic Media are freely accessible by all Users and
visitors and require no prior registration. Further, certain sections on the
Electronic Media are accessible by Users only after entering their details,
username and password. Therefore, We request You to use a safe and secure
server to access the Electronic Media to ensure the safety of Your username,
password and other information. We do not guarantee the security and/or
privacy of any information, which may be available to all Users and visitors of
the Electronic Media publicly. Further, the Electronic Media may contain links
to other websites. Please note that We do not endorse any links or websites
and are not responsible for the privacy practices of such third-party websites.
We automatically receive the URL of the site from which anyone visits. We
also receive the Internet Protocol (IP) address of each User’s computer (or the
proxy server a User used to access the World Wide Web), User’s computer
operating system and type of web browser the User is using, email patterns, as
well as the name of User’s ISP. This information is used to analyse overall
trends to help Us improve Our Services. The linkage between User’s IP
address and User’s personally identifiable information is not shared with or
disclosed to third parties. Notwithstanding the above, We may share and/or
disclose some of the aggregate findings (not the specific data)in anonymized
form (i.e., non-personally identifiable) with advertisers, sponsors, investors,
strategic partners, and others in order to help grow Our business.
Note that We maintain a strict no-spam policy and do not rent, sell, disclose or
share personal information belonging to You with other people or nonaffiliated companies without Your consent, except to provide you the Services
which You have requested for or otherwise as specifically provided for in this
Policy.
You agree that in addition to as may be provided in this Policy, We may also
disclose Your personal information under the following circumstances:
Non-personal data is data that can never be used to identify an individual. We
may collect information regarding customer activities on Our Electronic
Media. This aggregated information shall be used by Us in research, analysis,
to improve and monitor Our services and for various promotional schemes.
Such nonpersonal data may be shared in aggregated, non-personal form with
third party to enhance customer experience, offerings or services. The
Electronic Media uses cookies, and while using the Electronic Media You will
be prompted to accept all cookies. We may place text files in the browser files
of Your computer system. A cookie itself does not contain personal
information and it will only enable Us to relate Your use of the Electronic
Media and Your behaviour on the Electronic Media to information that You
have specifically and knowingly provided. The only personal information that
a cookie can contain is the information You supply to the cookie. A cookie
can’t read data off Your hard disk or read cookie files created by other
websites.
We may place both permanent and temporary cookies. A permanent cookie
will remain on your web browser until its expiry date, unless deleted prior to
such expiry date. However, most cookies are “session cookies” meaning that
they automatically get deleted from your computer system at the end of the
session. You can refuse cookies by turning them off in Your browser or
alternatively You can also set your browser to warn You before accepting any
cookies. Therefore, You are always free to decline Our cookies if Your browser
permits, however We use certain cookies to authenticate Users on each page
after the User logs on to the Electronic Media or accesses any Services. If you,
as a casual visitor, have inadvertently browsed any other page of this
Electronic Media prior to reading this Privacy Policy, and you do not agree
with the manner in which such information is obtained, collected, processed,
stored, used, disclosed or retained, merely quitting this browser application
should ordinarily clear all temporary cookies installed by Us. All visitors,
however, are encouraged to use the “clear cookies” functionality of their
browsers to ensure such clearing / deletion, as We cannot guarantee, predict
or provide for the behaviour of the equipment of all the visitors of the
Electronic Media. Note that You are not a casual visitor if you have willingly
submitted any personal data or information to Us through any means,
including email, post or through the registration process on the Electronic
Media. All such visitors will be deemed to be, and will be treated as Users for
the purposes of this Privacy Policy, and in which case, this Privacy Policy
applies in its entirety to such persons.
The data that cookies collect will be used to process and/or analyse
information by third parties to help improve or facilitate Our services, to
provide Service on Our behalf, to Electronic Media-related services, including
but not limited to; maintenance services; fraud detection services; database
management; web analytics; monitoring; and evaluation services. If you have
any questions about Our cookie usage, please contact Us at the contact
details/information mentioned below.
We respect the exercise of the rights You have in relation to the personal data We process or use. You can request access to or a copy of your personal data collected and processed by Us. You may also request the rectification and removal of personal data or the restriction of the processing of Your personal data. Users have the right to unilaterally change their e-mail and contact preferences at any time by logging into their "Account" on the Electronic Media and changing the account settings. You also have the right to data portability. If You have an objection to use of Your data under this Policy, please write to Our privacy team at contact information given below. To prevent misuse, We will ask You to identify yourself.
We do not control or endorse the content, messages or information placed on
the Electronic Media by any user or third party and, therefore, We specifically
disclaim any liability with regard to such information and Your
interaction/engagement with such users, third party providers and products
or services offered by them and You agree that you waive any claims against
Us relating to same, and to the extent such waiver may be ineffective, you
agree to release any claims against Us relating to the same
You are responsible for maintaining the accuracy, truthfulness, correctness
and completeness of the information You submit or provide to Us, on the
Electronic Media; and shall hold harmless and indemnify Us from and against
all claims arising out of or in relation to the wrongful information posted,
provided by You to Us, on the Electronic Media. If Your personal information
changes, You may correct, delete inaccuracies, or amend information by
making the change on Our member information page or by contacting Us on
the contact information given below. There may be circumstances where We
will not correct, delete or update Your personal data, including;
We understand the serious implications of data security and take extensive
measures to ensure Your data and information is secured. We take extensive
technical and legal measures to safeguard Your personal data. The Electronic
Media uses a reliable SSL certificate to ensure Your personal data is not
misused in any manner whatsoever. We use SSL encryption when
transmitting certain kinds of information, such as financial services
information or payment information. An icon resembling a padlock is
displayed on the bottom of most browser windows during SSL transactions
that involve debit/ credit cards and other forms of payment. In case We ask
You for Your debit/credit card number for payment or for verification
purposes, the same will be SSL encrypted. The information You provide will
be stored securely on Our servers. Once You choose to store or enter Your
debit/credit card number, it will not be displayed back to You in its entirety
when You retrieve or edit it in the future. Instead of the entire number, You
will only see asterisks and either the first four digits or the last four digits of
your debit/credit card number. We also work with third party service
providers/experts/ trainers/professional, suppliers who provide services on
Our behalf or to Us. We enter into agreements with such third-party service
providers, experts, trainers, professional and suppliers to ensure complete
security and safety of the User information. Such third-party service providers
do not have any independent right to the information provided by Us to them.
Our employees and data processors, who have access to, and are associated
with the processing of sensitive personal data or information, are obliged to
respect the confidentiality of every User’s personal information or sensitive
personal data and information. We have put in place procedures and
technologies as per good industry practices and in accordance with the
applicable laws, to maintain security of all personal data from the point of
collection to the point of destruction. Any third-party data processor to which
We transfer Personal Data shall have to agree to comply with those
procedures and policies, or put in place adequate measures on their own.
No administrator of the Electronic Media will have knowledge of Your
password. It is important for You to protect against unauthorized access to
Your password, Your computer and Your mobile phone. Ensure You log off
from the Electronic Media when finished. We do not undertake any liability
for any unauthorized use of Your account and password. If You suspect any
unauthorized use of Your account, you must immediately notify Us by sending
an email to [email protected]. You shall be liable to indemnify Us due to
any loss suffered by Us due to such unauthorized use of Your account and
password. Note that We make all User information accessible to Our
employees, agents or partners and third parties only on a need-to-know basis,
and binds only its employees to strict confidentiality obligations. However,
We are not responsible for the confidentiality, security or distribution of Your
personal information by Our partners and third parties outside the scope of
Our agreement with such partners and third parties
In case there is any breach of security, We will make all legally required
disclosures concerning the breach and the confidentiality, or integrity of Your
unencrypted electronically stored "personal data" to You via email or By
posting it on Electronic Media without unreasonable delay, in as far as is
consistent with any legitimate needs of law enforcement and any measures
required to determine the scope of the breach and to safeguard the integrity
of data.
We ensure that your data and information shall be protected under the provisions of Information Technology Act, 2000, Information Technology (Intermediaries’ Guidelines) Rules, 2011 and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 along with any amendments made to these acts, rules and regulations
We do not keep your personal data longer than necessary for the purpose of the processing. This includes, for example, the purposes of satisfying any legal, regulatory, accounting, reporting requirements, to carry out legal work, for the establishment or defence of legal claims. We may aggregate and anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case We may use this information indefinitely without further notice to you.
At GymByMinute, we want to ensure your satisfaction with our services. If
you encounter any issues with your payment or booking, we have
implemented the following refund and payment return policy to address your
concerns:
Refunds for Unused Minutes: If you have made a payment for gym minutes
but were unable to utilize them, you may request a refund for the unused
minutes. Please contact our customer support within [number of days] days
from the original booking date to initiate the refund process. We will review
your request and process the refund accordingly
Cancellations and Booking Modifications: If you need to cancel or modify a
booked gym session, please do so within [number of hours or days] prior to
the scheduled session. Cancellations or modifications made within this
timeframe will be eligible for a refund or adjustment. However, any
cancellations or modifications made outside this timeframe may not be
eligible for a refund.
Payment Disputes: If you have concerns or disputes regarding a payment,
please reach out to our customer support immediately. We will investigate the
issue and work towards a resolution. If it is determined that an error has
occurred in the payment process, we will initiate the necessary steps to
rectify the situation and provide a refund if applicable
Payment Returns: If you have made a payment in error or wish to request a
payment return for any other valid reason, please contact our customer
support. We will assess the situation and process the payment return in
accordance with our policies.
Please note the following:
All refund and payment return requests are subject to review and approval by
GymByMinute.
Refunds will be processed using the original method of payment.
We reserve the right to modify or update our refund and payment return
policy at any time.
For any questions or assistance regarding refunds and payment returns,
please reach out to our customer support team at [contact details]. We are
here to help and ensure your satisfaction.
Under certain circumstances, You have rights under applicable data
protection laws in relation to Your personal data. It is Our policy to respect
Your rights and We will act promptly and in accordance with any applicable
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Under certain circumstances, You have rights under applicable data
protection laws in relation to Your personal data. It is Our policy to respect
Your rights and We will act promptly and in accordance with any applicable
If you have any question or complaints about the processing of your personal data, write to us at [email protected]. Our team will be happy to assist you.
Address: GYMBYMINUTE, Shop No.4, P No. 80, Sector G, LDA Colony,
Aashiyana, Lucknow, U.P, 226022
Email: [email protected]
In accordance with the provisions of the Information Technology Act, 2000,
and rules made thereunder, the name and contact details of the Grievance
Officer are provided below:
Attn: Mr. Vikas Gulati
Email: [email protected]